Maisons Du Monde

"I feel compelled to share my disappointing experience with Maisons Dortmund to caution potential customers. Recently, I purchased a sofa from them, only to discover it was damaged a few days after delivery. When I reached out to the company after two months via email and phone calls, they initially refused a return and instead offered a 100 Euro bonus for future purchases. Persistently communicating my concerns through emails finally led to an acceptance of the return. To my surprise, they insisted that I personally open the damaged sofa upon its return, an unexpected and inconvenient demand. Furthermore, a scheduled repair appointment was not honored, requiring numerous follow-up calls before the issue was addressed. This entire process has left me thoroughly dissatisfied with Maisons Dortmund. From the damaged product to the challenges in communication and service, it was a frustrating experience. I advise others to think twice before making a purchase from Maisons Dortmund and hope that my account contributes to improvements in their customer service and overall practices. "Given the numerous challenges I faced with Maisons Dortmund, I strongly caution others against choosing this brand for their purchases. While there are countless reputable options in the market, my experience with Maisons Dortmund has been far from satisfactory. I believe consumers should have confidence in their purchases and the companies they choose to support. In my opinion, there are plenty of alternatives available, and I recommend exploring other brands for your furniture needs. You can buy from everywhere else, just steer clear of this particular brand to avoid the frustration and inconvenience I encountered."